BMC Service Desk Express provides self service capabilities and the ability to create a knowledge base to reduce call volume. You can define and maintain the rules that allow the system to enforce and support your day-to-day business processes. You can generate email notifications and reports. You can create, assign, query, and track incidents and work orders and associate them with reported problems. The workflow software reduces operational expenses, and graphical reports display the data required to meet your business needs. The following topics are provided:īMC Service Desk Express overview (page 2) What's new and modified (page 2) Corrected issues (page 2) Known issues (page 22) Firefox and Chrome support for nonadministrator users (page 32) Supported software (page 42) Installation information (page 48) Related information (page 52) Support information (page 54)īMC Service Desk Express overview BMC Service Desk Express is a customizable, web-based application with an easyto-use interface that suits the service needs of many departments. NOTE Before you install the product, check the Customer Support website at for updated documentation (for example, flashes and technical bulletins) product downloads, patches, and fixes (PTFs) and product availability and compatibility (PAC) data. These release notes supplement the product documentation and describe enhancements and resolved problems in this version. Release Notes BMC Service Desk Express Version 10.2.4.115 February 2014īMC Software is releasing version 10.2.4.115 of the BMC Service Desk Express product.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |